At RCDbio, we are committed to providing our customers with high-quality research chemicals and compounds to support research into their potential cognitive enhancement, longevity, natural wellness, and metabolic optimization goals. In the rare event that you encounter any issues with your order, our comprehensive return policy is designed to address your concerns thoroughly. Please take a moment to familiarize yourself with the following details:

Returns and exchanges are subject to the discretion of RCDbio. Should you receive an incorrect item, we are more than willing to facilitate an exchange or provide a refund.

Should a refund be deemed necessary, we will initiate the refund process for your transaction or the appropriate amount for the returned items.

We maintain a firm zero-tolerance stance towards fraudulent activity. We prioritize the security and integrity of our business and transactions. Any attempts at fraudulent activity, including initiating chargebacks without prior communication with our customer support, will be treated seriously.

Consequences of fraudulent activity include a ban not only from RCDbio but also from other online vendors. All information associated with the order will be banned, and we reserve the right to share these details with other online vendors to collectively protect our businesses from scammers.

At RCDbio, we strive to ensure that our customers are satisfied with their purchases. While we typically do not accept returns, we are open to considering refunds if a customer can provide a plausible reason for no longer wanting to use the product, as long as it aligns with RCDbio’s Terms and Conditions.

Clear and effective communication is vital, as most issues can be resolved promptly by reaching out to us directly.If you wish to cancel an order prior to shipment, please contact us at support@rcdbio.co, and we will make every effort to accommodate your request. Please be aware that once an order has been collected by the courier, we cannot guarantee interception. If you still choose to return the item, a 15% restocking fee will be applicable, and the responsibility for return shipping costs will lie with the buyer.

While we take every precaution to ensure secure packaging and safe delivery, if items are received damaged or in an unsatisfactory condition, please notify us immediately. We will collaborate with you to address the issue.

If you discover a product missing from your order, please contact us and provide the necessary details. Upon verifying the legitimacy of your claim, we will promptly dispatch the missing item to you.

To maintain transparency and counter fraudulent claims, we meticulously document, weigh, and photograph all orders before shipping.

At RCDbio, your satisfaction is our top priority. Our dedicated support team is always available to assist you with any return-related inquiries. Feel free to reach out to us at support@rcdbio.co We are firmly committed to resolving concerns promptly and ensuring your complete satisfaction. Thank you for choosing RCDbio as your partner in achieving your research goals.
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