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Frequently Asked Question

Are your products intended for human consumption?

No, all products available at RCD Bio are for scientific research and development purposes only and are not intended for therapeutic or diagnostic use or human consumption.

How can I be sure of the quality of your products?

All our products undergo rigorous testing to ensure high purity and quality. We are committed to providing researchers with reliable materials for their scientific work.

Can I set up an account with RCD Bio for future orders?

Yes, you can set up an account on our website for easier future ordering. This will allow you to track your orders, save shipping information, and access special offers.

How can I stay updated on new products and promotions?

You can stay updated by subscribing to our newsletter on our website. We will send you news about new products, services, upcoming events, and promotions.

What should I do if my order still shows 'shipping label created'?

If your order shows “shipping label created” for an extended period, please contact our support team at [email protected]. for assistance. We will investigate the issue and provide an update on your order status.

Customs has held my package; what should I do?

If customs holds your package, contact our support team at [email protected]. with your order details. We will work with you to resolve the situation and provide any necessary documentation to assist with the release of your package.

Why doesn’t my order update on USPS?

Occasionally, there may be delays in the USPS tracking system. If your order hasn’t been updated for a while, please contact our support team at [email protected]. for further assistance.

Are the methods of payment you accept safe and secure to use?

Yes, we use 256-bit encrypted SSL protection for all transactions, ensuring that your payment information is secure. We are also PCI compliant, meeting or exceeding all online shopping security standards.

What shipping options does RCD Bio offer?

We offer several shipping options, including Standard International Shipping (8-14 days), 1-3 day Priority Mail USPS, and 1-2 day Priority Express Overnight USPS, with and without shipping insurance.

How can I track my order?

You can track your order by entering your Order ID in the “Track your order” section on our website. The Order ID is found in your order confirmation email.

My tracking indicates delivery, but my order hasn’t arrived.
If your tracking indicates delivery but you haven’t received your order, please check with your neighbors and local post office first. If you still can’t locate your package, contact our support team at [email protected].for help.
How long does it typically take for your shipment to be tracked on USPS?
It typically takes 1-2 business days for shipments to be tracked on USPS. If your tracking information hasn’t been updated within this timeframe, please reach out to us at [email protected].
What happens if my order is returned to you?

If your order is returned to us due to an incorrect or incomplete shipping address, or if it’s unclaimed by you, the following policies apply:

  • Restocking Fee for Reshipping:

If the order is returned to us and you request that it be reshipped, a restocking fee will apply. This fee covers the cost of handling, restocking, and preparing your order for reshipment.

  • Invalid Shipping Address:

In cases where the provided shipping address is incorrect or invalid and the package is returned to us, you will be charged a full restocking fee before we can ship out another package. This fee is necessary as the error was caused by the incorrect information provided during checkout.

Please ensure that your shipping address is correct before completing your order to avoid these charges.