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Frequently Asked Question

Are RCDbio products approved for human consumption?
No,< all RCDbio products are strictly intended for laboratory and research purposes only.
What types of products do you offer?
We offer a variety of research chemicals and compounds, including tablets, capsules, powders, and liquids, to support scientific research and documentation.
Do you offer educational resources on research chemicals?
We offer in-depth product descriptions, blogs, and research insights to help scientists make informed decisions. Read ourarticles to increase your knowledge of research chemicals.
How do I contact customer support?

For product information, orders, and sales inquiries, you can reach our customer support team via:

  • Telephone: +1 (260) 589-5603   
  • Visit: Contact page 

Email: [email protected]

How can I subscribe to your mailing list?
You can subscribe to our newsletter through your email address and stay updated on new products, services, upcoming events, and promotions.
How do I place an order?

To place an order:

  1. Browse RCDbio shop
  2. Add product to your cart
  3. Proceed to checkout
  4. Enter your billing details
  5. Select payment option
  6. Accept sales conditions
  7. Place your order
What payment methods do you accept?
We accept various payment methods, including cryptocurrency, Venmo, and  Zelle Payment. Accepted payment options will be displayed at checkout.
Are my payments secure?
Yes, we use 256-bit encrypted SSL protection and PCI-compliant payment processing to ensure all your transactions are secure and safe from fraud.
Can I set up an account with RCD Bio for future orders?
Yes,you can set up an account on our website for easier future ordering. Register here.
How do I log in as a returning customer?
Go to accounts and enter your registered email and password to log in as a returning customer.
How do I add a coupon code?
During the checkout, enter your coupon code in the designated field and click apply to see the updated total price before completing your purchase.
Do you offer bulk discounts?
Yes, we offer discounts on bulk orders of selected products. Contact our sales team at [email protected] for bulk pricing.
How do I know if my order has been confirmed?
After paying for your order through any payment method, you will send a screenshot of the payment along with the order number to our support team. Upon verification, we will send you a confirmation email.
What shipping methods do you offer?

The standard shipping takes 8-14 business days. Other following shipping methods depending on your location and order:

  • 1-3 day Priority Mail USPS
  • 1-3 day Priority Mail USPS + Shipping Insurance
  • 1-2 days Priority Express Overnight USPS
  • 1-2 days Priority Express Overnight USPS + Shipping Insurance
What countries do you ship to?
We ship all across the USA as well as some other selected countries. Contact our support team to confirm the availability of your location.
Do you offer international shipping?

Yes, we offer international shipping, but shipping prices and conditions may vary depending on local regulations.

How long does international shipping take?
Shipping times vary depending on your location and selected shipping method. An estimated delivery time will be provided at the checkout.
Can I change my shipping address after placing an order?
Before proceeding to checkout, you can update your delivery address. However, if you have already placed an order, contact our sales team as soon as possible.
Can I modify or cancel after placing my order?
Orders are processed quickly, so modifications or cancellations might not always be possible. For assistance, please contact our support team immediately.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment status.
What should I do if my order is delayed or lost?

For delayed orders:

If the shipment is delayed by 6-14 business days (excluding weekends), you can report the matter to our support email. We will investigate the matter. If shipping insurance was paid, we offer a refund or free reshipment. However, if shipping insurance isn’t paid, RCDbio is not liable to offer any support. 

For lost packages:

If the tracking shows the order as delivered but the customer hasn’t received it, they will need to pay a 15% restocking fee based on the total order– provided that shipping insurance was paid. We do not offer any assistance if shipping insurance is unpaid. 

We also request customers check with their local post office to verify if the order is being held for pickup. If not, they can submit a letter from the post office or customs (if they have received one) confirming whether the item was confiscated.

What should I do if customs hold my package?

We recommend our customers consult your local laws and guidelines before buying any product from RCDbio. However, if customs hold your package, contact our support team at [email protected] with your order details.

How long does it typically take for your shipment to be tracked on USPS?

It typically takes 24-48 hours for USPS tracking to update after your order has been shipped. If your tracking information hasn’t been updated within this timeframe, please reach out to us at [email protected].

What happens if my order is returned to you?

If your order is returned to us due to an incorrect or incomplete shipping address, or if it’s unclaimed by you, the following policies apply:

  • Restocking Fee for Reshipping: If the order is returned to us and you request that it be reshipped, a restocking fee will apply. This fee covers the cost of handling, restocking, and preparing your order for reshipment.
  • Invalid Shipping Address: In cases where the provided shipping address is incorrect or invalid, and the package is returned to us, you will be charged a full restocking fee before we can ship out another package. This fee is necessary as the error was caused by the incorrect information provided during checkout.

Please ensure that your shipping address is correct before completing your order to avoid these charges.

How do I search for a product?

Use the search bar on our website or visit our shop to find specific products by name, category, or keyword.

What products can I buy at RCDbio?

RCDbio offers a range of research products including Nootropics, SARMs, longevity, metabolic, and natural compounds.

How do I know if a product is available?

Product availability is displayed on each product page. If an item is out of stock, you can enter your email to subscribe and get restock updates.

How do I store research products?

We recommend handling and storing according to standard laboratory guidelines. All products should be stored in a cool, dry place away from heat and sunlight.

Are RCDbio products tested for quality?

Yes, all products on RCDbio undergo rigorous testing and quality control to ensure purity, potency, and quality.

What quality control (QC) information do you provide?

All the information related to the mission statement, methods, materials and testing is provided on our quality and control page.

Do you provide Certificates of Analysis (COA)?

Yes, we provide certificates of analysis with our research chemicals and compounds. You can find the desired certificates here.

Where do I find customer reviews?

Customer reviews are available on our product pages. Click on the “Reviews” tab to read the experiences of other buyers. 

What is the RCDbio loyalty rewards program?

The loyalty rewards program is designed to appreciate our regular customers and purchases. Each purchase at the RCDbio shop grants you reward points, which can be used to buy products in the future.

How do I earn RCDbio rewards?

You can earn rewards in several ways, including:

    • Create an account: 15 welcome points
  • Visit our Facebook page: 15 points
  • Subscribe to our mailing list: 15 points

Refer friends: Invite friends and get rewards when they make a purchase.

How do I redeem reward points?

Sign in to your RCDbio account and go to the “Loyalty Rewards Program,” where you’ll find the redeemable points that can be used to make purchases.

Do RCDbio reward points expire?

No, RCDbio reward points are generally valid for a lifetime. However, if your points expire, please reach out to our sales team at [email protected] for assistance.

Are international customers eligible for reward points?

Yes, the RCDbio rewards program is available for all our loyal customers, including international orders. However, shipping charges may apply depending on your location. 

What are your terms and conditions?

Please read our terms and conditions before using the RCDbio website and/or placing an order.

What is your return policy?

We do not typically accept returns. Please refer to our return policy for more details.  

Do you offer refunds?

Yes, refunds are available for orders that are being processed. Once your order has been shipped, it is no longer eligible for a refund. 

How does RCD Bio ensure my privacy?

At RCDbio, we protect our customers’ personal information, including email addresses, billing details, and contact numbers. Our website uses encryption and we do not share your information with third parties.

How do I join the affiliate program?

You can join our affiliate program through the RCDbio website. For any questions, feel free to contact us at [email protected].

Are RCDbio products approved for human consumption?
No,< all RCDbio products are strictly intended for laboratory and research purposes only.
What types of products do you offer?
We offer a variety of research chemicals and compounds, including tablets, capsules, powders, and liquids, to support scientific research and documentation.
Do you offer educational resources on research chemicals?
We offer in-depth product descriptions, blogs, and research insights to help scientists make informed decisions. Read ourarticles to increase your knowledge of research chemicals.
How do I contact customer support?

For product information, orders, and sales inquiries, you can reach our customer support team via:

  • Telephone: +1 (260) 589-5603   
  • Visit: Contact page 

Email: [email protected]

How can I subscribe to your mailing list?
You can subscribe to our newsletter through your email address and stay updated on new products, services, upcoming events, and promotions.
How do I place an order?

To place an order:

  1. Browse RCDbio shop
  2. Add product to your cart
  3. Proceed to checkout
  4. Enter your billing details
  5. Select payment option
  6. Accept sales conditions
  7. Place your order
What payment methods do you accept?
We accept various payment methods, including cryptocurrency, Venmo, and  Zelle Payment. Accepted payment options will be displayed at checkout.
Are my payments secure?
Yes, we use 256-bit encrypted SSL protection and PCI-compliant payment processing to ensure all your transactions are secure and safe from fraud.
Can I set up an account with RCD Bio for future orders?
Yes,you can set up an account on our website for easier future ordering. Register here.
How do I log in as a returning customer?
Go to accounts and enter your registered email and password to log in as a returning customer.
How do I add a coupon code?
During the checkout, enter your coupon code in the designated field and click apply to see the updated total price before completing your purchase.
Do you offer bulk discounts?
Yes, we offer discounts on bulk orders of selected products. Contact our sales team at [email protected] for bulk pricing.
How do I know if my order has been confirmed?
After paying for your order through any payment method, you will send a screenshot of the payment along with the order number to our support team. Upon verification, we will send you a confirmation email.
Are the methods of payment you accept safe and secure to use?

Yes, we use 256-bit encrypted SSL protection for all transactions, ensuring that your payment information is secure. We are also PCI compliant, meeting or exceeding all online shopping security standards.

What shipping methods do you offer?

The standard shipping takes 8-14 business days. Other following shipping methods depending on your location and order:

  • 1-3 day Priority Mail USPS
  • 1-3 day Priority Mail USPS + Shipping Insurance
  • 1-2 days Priority Express Overnight USPS
  • 1-2 days Priority Express Overnight USPS + Shipping Insurance
What countries do you ship to?
We ship all across the USA as well as some other selected countries. Contact our support team to confirm the availability of your location.
Do you offer international shipping?

Yes, we offer international shipping, but shipping prices and conditions may vary depending on local regulations.

How long does international shipping take?
Shipping times vary depending on your location and selected shipping method. An estimated delivery time will be provided at the checkout.
Can I change my shipping address after placing an order?
Before proceeding to checkout, you can update your delivery address. However, if you have already placed an order, contact our sales team as soon as possible.
Can I modify or cancel after placing my order?
Orders are processed quickly, so modifications or cancellations might not always be possible. For assistance, please contact our support team immediately.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment status.
What should I do if my order is delayed or lost?

For delayed orders:

If the shipment is delayed by 6-14 business days (excluding weekends), you can report the matter to our support email. We will investigate the matter. If shipping insurance was paid, we offer a refund or free reshipment. However, if shipping insurance isn’t paid, RCDbio is not liable to offer any support. 

For lost packages:

If the tracking shows the order as delivered but the customer hasn’t received it, they will need to pay a 15% restocking fee based on the total order– provided that shipping insurance was paid. We do not offer any assistance if shipping insurance is unpaid. 

We also request customers check with their local post office to verify if the order is being held for pickup. If not, they can submit a letter from the post office or customs (if they have received one) confirming whether the item was confiscated.

What should I do if customs hold my package?

We recommend our customers consult your local laws and guidelines before buying any product from RCDbio. However, if customs hold your package, contact our support team at [email protected] with your order details.

How long does it typically take for your shipment to be tracked on USPS?

It typically takes 24-48 hours for USPS tracking to update after your order has been shipped. If your tracking information hasn’t been updated within this timeframe, please reach out to us at [email protected].

What happens if my order is returned to you?

If your order is returned to us due to an incorrect or incomplete shipping address, or if it’s unclaimed by you, the following policies apply:

  • Restocking Fee for Reshipping: If the order is returned to us and you request that it be reshipped, a restocking fee will apply. This fee covers the cost of handling, restocking, and preparing your order for reshipment.
  • Invalid Shipping Address: In cases where the provided shipping address is incorrect or invalid, and the package is returned to us, you will be charged a full restocking fee before we can ship out another package. This fee is necessary as the error was caused by the incorrect information provided during checkout.

Please ensure that your shipping address is correct before completing your order to avoid these charges.

How does RCD Bio protect my personal information?

RCD Bio uses 256-bit encrypted SSL protection to safeguard your private information. We are PCI compliant, ensuring that your data is secure and protected against unauthorized access.

Will my email address be shared with third parties?

No, we do not trade, rent, or sell email addresses to third parties. Your email address is used solely for communicating news about new products, services, and promotions, and you can opt-out at any time.

How does RCD Bio use my postal address and telephone number?

We use your postal address only for shipping orders and contacting you about your orders. Telephone numbers are used to contact customers with questions or provide information related to their orders. We do not trade, rent, or sell postal addresses or telephone numbers to any other parties.

How does RCD Bio protect my personal information?

RCD Bio uses 256-bit encrypted SSL protection to safeguard your private information. We are PCI compliant, ensuring that your data is secure and protected against unauthorized access.

Will my email address be shared with third parties?

No, we do not trade, rent, or sell email addresses to third parties. Your email address is used solely for communicating news about new products, services, and promotions, and you can opt-out at any time.

How does RCD Bio use my postal address and telephone number?

We use your postal address only for shipping orders and contacting you about your orders. Telephone numbers are used to contact customers with questions or provide information related to their orders. We do not trade, rent, or sell postal addresses or telephone numbers to any other parties.

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